PAIA Manual | Herti Deli

1. Purpose of this manual

PAIA gives people the right to access records held by private bodies when the record is required to exercise or protect a right. POPIA gives people rights over their personal information. This manual explains how to make such requests to Q-MEATS, trading as Herti Deli.

2. Contact details

Private body: Q-MEATS (Reg. no. 1992/027532/23)
Information Officer: Eleni Constantopoulos
Physical and postal address: 3 Top Rd, Anderbolt, Boksburg, 1459
Telephone: 011 918 0918
Email: eleni@essmor.co.za

3. The Information Regulator’s guide

The Information Regulator has published a guide on how to use PAIA, in each official language, available from inforegulator.org.za. Contact: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 · complaints.IR@justice.gov.za.

4. Records available under other legislation

Certain records may be requested without a PAIA request under, among others, the Companies Act 71 of 2008, the Consumer Protection Act 68 of 2008, the Basic Conditions of Employment Act 75 of 1997, the Income Tax Act 58 of 1962 and the Value-Added Tax Act 89 of 1991.

5. Categories of records we hold

Company records: statutory registers, financial and tax records.
Employee records: employment contracts, payroll and leave records.
Customer records: product enquiries, newsletter subscriptions, loyalty programme registrations, WhatsApp and phone correspondence, sales and invoice records.
Supplier records: contracts, orders and invoices.
Health and safety, hygiene and product-traceability records.

Records are made available subject to the grounds for refusal in Chapter 4 of Part 3 of PAIA (for example, another person’s privacy or commercial confidentiality).

6. Personal information we process (POPIA regulation 4)

Purpose: answering enquiries, sending specials and loyalty programme communications to people who opted in, running the loyalty programme, employing staff, paying suppliers and meeting legal obligations.
Data subjects and categories: customers (name, contact details, date of birth for loyalty members, purchase and enquiry history); employees (identity, contact, banking, tax and employment details); suppliers (contact and banking details).
Recipients: our service providers listed in the Privacy Policy, our accountants and auditors, and regulators where the law requires.
Cross-border flows: customer records are stored with cloud providers outside South Africa under contractual safeguards (POPIA s72).
Security: access-controlled systems, encryption in transit and at rest, staff confidentiality obligations and least-privilege access to databases.

7. How to request access

Complete Form 2 (Request for access to record of private body), available from the Information Regulator’s website, and send it to the Information Officer at the email or address above.
Describe the record clearly, say which right you need it to exercise or protect, and how you want to receive it.
A request fee of R100 is payable before processing. Access fees for copying or searching may also apply at the rates in the PAIA regulations. Personal-information requests under POPIA (access to or correction of your own information) are free.
We will respond within 30 days, which may be extended once by up to 30 days if the request is large or complex.
If we refuse, we will give reasons. You may lodge a complaint with the Information Regulator or apply to court.

8. Availability of this manual

This manual is available on this website and, on request, at our premises during trading hours. It was last updated on 2026-09-10.

5. Categories of records we hold

Company records: statutory registers, financial and tax records.

Employee records: employment contracts, payroll and leave records.

Customer records: product enquiries, newsletter subscriptions, loyalty programme registrations, WhatsApp and phone correspondence, sales and invoice records.

Supplier records: contracts, orders and invoices.

Health and safety, hygiene and product-traceability records.

Records are made available subject to the grounds for refusal in Chapter 4 of Part 3 of PAIA (for example, another person’s privacy or commercial confidentiality).

6. Personal information we process (POPIA regulation 4)

Purpose: answering enquiries, sending specials and loyalty programme communications to people who opted in, running the loyalty programme, employing staff, paying suppliers and meeting legal obligations.

Data subjects and categories: customers (name, contact details, date of birth for loyalty members, purchase and enquiry history); employees (identity, contact, banking, tax and employment details); suppliers (contact and banking details).

Recipients: our service providers listed in the Privacy Policy, our accountants and auditors, and regulators where the law requires.

Cross-border flows: customer records are stored with cloud providers outside South Africa under contractual safeguards (POPIA s72).

Security: access-controlled systems, encryption in transit and at rest, staff confidentiality obligations and least-privilege access to databases.

7. How to request access

Complete Form 2 (Request for access to record of private body), available from the Information Regulator’s website, and send it to the Information Officer at the email or address above.

Describe the record clearly, say which right you need it to exercise or protect, and how you want to receive it.

A request fee of R100 is payable before processing. Access fees for copying or searching may also apply at the rates in the PAIA regulations. Personal-information requests under POPIA (access to or correction of your own information) are free.

We will respond within 30 days, which may be extended once by up to 30 days if the request is large or complex.

If we refuse, we will give reasons. You may lodge a complaint with the Information Regulator or apply to court.